Bug Reporting

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Preamble

At the moment, we use the bugtracker which gna! provides. And gna.org only allows SSL encrypted connections. The major sense of SSL is to validate the authenticity of a certain website, like for home banking. SSL also encrypts the whole client <-> server communication, so that the whole communication like logins etc... aren't transfered in plain text, so that it's much (very much) harder for a third person to read along your communication and read your login + password.

But due to the authority stuff, a SSL connection needs a certificate, which needs to be signed by a proper authority, to proof the identity of a website, and these certificates aren't really cheap (around ~150$ per year). But gna.org (and many other project sites) generate this certificate by themselves, to be able to encrypt the server <-> client communication. And since no "registered" authority signed that self-created certificate, your browser will complain about an "invalid certificate" because it is not signed by a browsers-known authority.

This should make you sharp eared when you want to do some online banking, but please don't be concerned about it on gna.org. A self signed (your browser may say "untrusted") certificate doesn't mean that the connection is insecure, it just means, that the website owner isn't validated by a certifying corporation. ;-)

How to report bugs

First you should look if your bug has been reported previously in our bug tracker:

  • If you did find it there and you have more information than was provided by the original reporter, add your information.
  • If you didn't find it, submit a new bug report.

Bug reporter's check list

  • Write something meaningful into the summary. Just not "I found a bug", instead use : "Crash when building units".
  • Write into the report a very detailed description of the bug and how to reproduce it. **This is the most important information!**
  • State which operating system you are running and which version. This includes the service pack under Windows and the distribution on Linux.
  • Information about the game options you chose and the drivers (video/audio) you use and your hardware is very useful to us.
  • Additionally you could provide backtraces or any other information you can get.
  • If you can, please attach the crash mini dump file to your bug report. If you are using a executable you compiled yourself, please attach the executable as well, so that the developers can use it to extract information from the dump file.
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